Personal information is information about you and that identifies you or can be used to identify you (in conjunction with any other information We have about you) e.g. your name, e-mail address, address or telephone number ("Personal Information"). You may browse certain pages of the Site without registering with Us first. If you do so, We will not process your Personal Information but may use your Non-Personal information as set out below.
In order to access Our Games (as defined in Our terms and conditions) and certain other services available on the Site or via Our mobile app from time to time you will need to register with Us. In order to process your registration, and provide such services to you, We will need from time to time to obtain Personal Information from you which may include your name, postal address, e-mail address, telephone number, credit card number and expiry date or bank account details.
In addition to Personal Information, we may collect and/or track information that by itself cannot be used to identify or contact you, e.g. demographic information (such as age, profession or gender), domain names, computer type, browser type and other anonymous statistical data ("Non-personal Information"). We use Non-personal Information to help Us understand who uses the Site and to improve and market the Site.
You may disable cookies, if any, by using the appropriate feature of your Web browser software. If cookies are disabled, however, you may not be able to benefit from all features of the Site.
When you use or connect to the Site or download Our mobile app by or through a Third Party Platform, such as Facebook or other social networking site, you allow us to access and/or collect certain information from your Third Party Platform profile/account (such as your Facebook account) or via any cookies placed on your device by such Third Party Platform. We will also share such information with the Third Party Platform for their use. The information we collect from Third Party Platforms may include (but is not limited to):
We will also share all or some of the information we collect from you upon installation of the mobile app with vendors and other service providers who are engaged by or working with us in connection with the operation of the services we provide to you and/or for analytics purposes which may require the reproduction and display of such information in an aggregated and anonymized manner such that will not in any way identify you.
We may use your Personal Information for Our own business purposes in connection with the running of the Site and Our mobile app, including for feedback purposes, for the provision of services to you, for marketing and promotion, for statistical analysis of users' behaviour, for product development and for content improvement. We may also pass your Personal Information to companies affiliated with Us and any authorised agents and sub-contractors for the purposes of carrying out the foregoing activities, and to customer service agencies for research and analysis purposes. In the event that Our business is sold to or integrated with another business your Personal Information may be disclosed to Our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business. We will not otherwise disclose any of your Personal Information to third parties, except to the extent necessary to comply with applicable laws, rules or regulations. Certain of the services provided or accessible through the Site or Our mobile app, in particular, the gaming and payment processing services, may be regulated by one or more government authorities. As such, your Personal Information may be recorded and passed to the relevant authorities. In addition We may pass your Personal Information to any relevant police or other investigatory agency where We in our reasonable discretion consider that We are required to comply with a request from such agency. We may conduct credit searches on you, verify your bank details and share information with other providers of similar services to those available on the Site or via Our mobile app in the interests of ensuring the security and integrity of the Games.
We may also use Non-personal Information for the purposes of monitoring Site mobile app usage in order to help Us develop the Site, Our mobile app and the services and for these purposes We may provide Non-personal Information to third parties.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We provide a poker hand replay service with an option to upload videos of poker hands to YouTube. This service can be used by You and others to upload video captures of individual poker hands played on Our site. In particular, videos of hands uploaded will show:
Usernames of all players in the hand
Avatars and Emotes of all players in the hand
Contents of the chat box during the hand
Table balances of all players in the hand
Any personal information relating to you or any other player revealed during that hand, for example in the chat box or in a player's username, will therefore appear in any hand uploaded to YouTube.
You agree that any hand in which you participate and any personal and other information that relates to you in any such hand may be uploaded by means of a video to YouTube by any user and displayed on YouTube at any time.
For further information please see https://www.pkr.com/registration/ContentPopUp.aspx?Content=Terms
From time to time We may provide information that We have gathered about you to Our customer service agencies for research and analysis purposes so that We can monitor and improve the services We provide. We may contact you by post, e-mail or telephone to ask you for your feedback and comments on Our services. If you do not want to be contacted for your views, please let Our customer services department know.
We and Our affiliated companies may also wish to provide you with information about special features or offers on the Site or via Our mobile app or any other service or products which We think may be of interest to you. If you do not want to receive this information, please let Our customer services department know.
Upon request We will provide you with a summary of all Personal Information held about you which we are required by law to disclose. Any such access request may be subject to a fee to meet Our costs in providing you with details of information We hold about you.
We have put in place various security procedures to try to ensure that the information you have provided to Us remains confidential and is protected from loss, misuse, unauthorised access, disclosure, alteration or destruction.
We also have technical measures in place so that whenever you undertake any financial transactions through Our Site or Our mobile app (including engaging in gaming), this will take place over a secure link which will encrypt the information whilst it is travelling over the Internet. Furthermore, any communications with banking or credit providers through Our Site or Our mobile app will similarly be encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Please note that while We have tried to create a secure and reliable site and mobile app for users, the confidentiality of any communication or material transmitted to/from Us via the Site or Our mobile app cannot be guaranteed.
The Personal Information that We collect from you may be transferred to, and stored at, a destination outside Alderney and the European Economic Area ("the EEA") . It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff may be engaged in, amongst other things, the processing of your payment details and the provision of support services. By submitting your Personal Information to Us, you agree to this transfer, storing or processing.
If any of the information that you have provided to Us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let Us know the correct details by sending an e-mail to Our customer services department.