SECTION 1: GENERAL CONDITIONS APPLICABLE TO ALL PLAYERS
SECTION 2: SPECIFIC CONDITIONS FOR PLAYERS BASED IN THE UK
SECTION 3: SPECIFIC CONDITIONS FOR PLAYERS BASED OUTSIDE THE UK BUT NOT IN DENMARK
SECTION 4: TERMS AND CONDITIONS APPLICABLE TO SPORTS BETS
SECTION 5: TERMS AND CONDITIONS APPLICABLE TO CASINO BONUSES
1.1 PKR Ltd ('PKR' or 'We', 'Us' or 'Our') is a limited company registered in Alderney. Its registered office is at Millennium House, Ollivier Street, St Anne, Alderney.
1.2 These terms and conditions (""Terms"") govern the terms on which you may make use of this website www.pkr.com (the ""Site""), use and download the software used to play the Games (the ""Software"") and participate in the Games (defined below). Please read the Terms carefully and print and retain a copy of the Terms and any Game rules and Account details for your records. You may not register on the Site, set up an Account, download the Software or play the Games until you have communicated your acceptance of the terms by clicking on 'Accept' below. Once you have done so a contract will be in place between you and Us on these Terms.
1.3 We may modify or amend these Terms at any time. Notification of such changes will be posted on the Site together with a date from which time they will apply. If you use or continue to use the Site, the Games and/or the Software after the expiry of the date set out in such notification, you will be deemed to have accepted such modifications or amendments (and your contract with Us will be amended accordingly).
2.1 During registration you will be asked to provide Us with personal information about yourself (including but not limited to your name, address, date of birth, gender, email address, telephone number, and bank details). We will require evidence from you of your age and identity and may undertake ongoing checks as and when reasonably required by us. These checks may utilise credit reference information obtained by our ID verification provider for the purposes of age and ID validation only.
2.2 You agree to provide only true accurate complete and current information and further agree to update this information to keep it true accurate complete and current. It is your sole responsibility to inform Us of any changes to your personal details by amending your registration details.
2.3 You may only register for and participate in the Games if:
2.3.1 You are over the age of 18 years old or such other minimum legal age (being over 18) as is applicable under the relevant legislation in the jurisdiction from which you are accessing the Site;
2.3.2 You are located in a jurisdiction, in which the registration for and playing of the Games and use of the Software is lawful. It is your sole responsibility to comply with the laws that govern you. For the avoidance of doubt, we do not accept real money players from the USA, China, Hong Kong, Turkey, Vietnam, South Africa, Iran, Israel, North Korea and South Korea.
2.4 The computer on to which you download the Software must be one in respect of which you are the main user. You will be solely responsible for any use that is made of the Software held on your computer.
2.5 Whatever name you choose as your player name must not be offensive, defamatory or in breach of any third party rights. We reserve the right to change your player name with immediate effect.
2.6 You must use your real name and identity for the purposes of your registration.
3.1 In order to play the Games you must set up an account with us (""Account""). You will be given an Account name and will be asked to choose a password. You must not disclose the Account name and password to anyone.
3.2 You may only hold one Account. You may make payments into that Account by any of the methods currently available on the Site provided that you are the named account holder of the account from which you are transferring funds.
3.3 Deposits to your Account may be subject to the maximum and minimum limits as may be either generally set by notice on the Site or notified to you from time to time.
3.4 PKR will impose processing fees on certain deposits into and withdrawals from your Account. Our minimum deposit requirement is $10 in any one transaction, however there is a deposit fee of $1 payable for any sum under $15 deposited to your Account in any single transaction following your first deposit. Such deposit fees will automatically be debited to your Account. There is also $2 processing fee for withdrawals from your Account of under $100 at one time, which will automatically be debited to your Account or deducted from the amount withdrawn. Withdrawals of $100 and over made at any one time incur no additional processing fees. We reserve the right to charge for courier fees, where you ask Us to send you a cheque or banker’s draft for any amount to be withdrawn. (Fees vary from country to country).
3.5 Only payments made out of your Account will be accepted and you will only be permitted to make payments up to the amount of the balance currently held in your Account less any charges to be debited pursuant to section 3.4 above.
3.6 Any promotions on the Site from time to time will be governed by the terms posted on the Site relating to such promotion in addition to these Terms. If any provisions of these Terms and the promotion terms conflict then the provision of the promotion terms shall prevail.
3.7 Any winnings will be credited to the balance of your Account.
3.8 Subject to clause 3.5 you can withdraw any amount from your Account up to $50,000 a month. Money withdrawn will be remitted to the account from which it was received by BACS / Telegraphic Transfer within a minimum of ten working days, or by any such method as We in our absolute discretion shall decide and in any event subject to any deductions in respect of any banking charges which we will notify to you prior to transfer and to any deductions made in accordance with section 3.9 below.
3.9 Any applicable taxes and fees in connection with any winnings awarded to you or any other payments to you are your sole responsibility, however, We reserve the right to retain any sums necessary from your winnings in order to comply with applicable laws. Winnings cannot be transferred, substituted or redeemed for any other consideration.
3.10 We may use third party payment processors. You agree to be bound by the terms and conditions of use of such third party processor as notified to you from time to time.
3.11 If you are incorrectly awarded any winnings through any human or technical error, fraud or otherwise you will refund such winnings to PKR.
3.12 If you make repeated deposits and withdrawals into and from your Account which are not commensurate with your gameplay, We reserve the right to pass any related bank charges on to you and to debit such charges to your Account. We will notify you before We pass any such charges on to you in order to give you the opportunity to stop carrying out such activity.
3.13 Our currency exchange rates are calculated in accordance with the rates provided to Us by Royal Bank of Scotland plc. Such rates vary. The amount in dollars or in any other currency exchange you make via the Site will be shown before you place an order for that currency and will be confirmed once the funds have been credited to or withdrawn from your account.
3.14 Currency exchange facilities made available via the Site are for the purposes of providing funds to be paid in to users’ accounts for the purposes of gameplay only. We reserve the right to charge a reasonable commission on any currency exchanges taking place where, in Our opinion, an appropriate level of gameplay has not occurred.
3.15 A player account balance is considered inactive where you have not used your account, logged into your account or withdrawn from or deposited to your account for a period of longer than 12 months. Inactive account balances will be removed by Us and can be restored at the request of the returning account-holder.
4.1 You agree that We and our records shall be the final authority in determining the outcome of any Game. If there is a discrepancy between the result showing on the Software (as installed and operated on your hardware) and our server, the result showing on our server shall govern the result of the Game.
4.2 You agree not to interrupt or attempt to interrupt the operation of the Site or of the normal playing of any of the Games.
4.3 We currently offer a variety of games such as poker, casino and Deal or No Deal including, but not limited to, Texas Hold'em Poker, Omaha Poker and Blackjack. Each of these Games can be played, subject to availability, either for money or purely for fun with no cash consideration. We may remove Games from or add games to those available on the Site from time to time. We will aim to give you notice, by use of bulletins on the Site, of any changes to the Games but We will not be required to do so.
4.4 You must not use any actual or potentially defamatory, offensive, racist, harmful or obscene language or conduct in connection with your use of the Site, the Games and/or the Software.
4.5 In the event of hardware or software malfunctioning that prevents a game in play from being continued or completed, all pay and play will be void and any bets return to users' account.
5.1 Your access to any part of this Site, downloading of the Software and participation in any Games on this Site is at your own risk and expense.
5.2 The Games and Software are provided to you ""as is"". We make no representation or warranty, express or implied (whether by law statute or otherwise). Without limitation all warranties, terms and conditions relating to merchantability, fitness for a particular purpose and satisfactory quality are excluded to the fullest extent permitted by law.
5.3 We do not warrant that access to this Site, the Games or the Software or its operation will be uninterrupted or error free. We refer you to Our disconnection policy as displayed on the Site from time to time.
5.4 To the extent permitted by law, We expressly exclude any liability for any indirect or consequential loss or damage incurred by you in connection with the Site or in connection with the use, inability to use, or results of the use of Our Site, the Games and/or the Software including, without limitation any liability for: loss of income or revenue; loss of business; business interruption; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
5.5 PKR's maximum liability to you arising in connection with your use of the Games or the Software whether for breach of contract, tort or otherwise is limited to the amount you have paid to PKR in rakes and fees in the 12 months prior to the event in respect of which your alleged claim arises.
5.6 Nothing in these Terms operates to limit or exclude Our liability for death or personal injury arising from Our negligence, nor Our liability for fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.
5.7 You expressly agree and acknowledge that We accept no responsibility and shall not be liable to you for the content of or use by you of any information or services offered by third parties via the Site whether by way of advertising links to or from other sites, through framing or other electronic mechanisms nor, unless expressly stated by Us, do We endorse such information or services.
5.8 Disconnections can and do occur. The treatment of disconnections will be subject to any disconnection policy in place from time to time. PKR will not be responsible for any disconnections howsoever caused.
5.9 Your statutory rights as a consumer (if any) are not affected by these Terms.
6.1 You agree to defend, indemnify and hold Us, Our parents, subsidiaries, officers, directors, employees, agents, contractors, and suppliers harmless for any suit (including in respect of any liability, damages, costs or claims) arising out of or in connection with your failure to observe these Terms, or your failure to observe any applicable laws or your violation of any rights of any other person or entity.
7.1 The Software is the property of PKR and/or its associated companies or licensees. You are permitted to download the Software and use it solely for the purposes of playing the Games. We grant you a personal, non-exclusive, non-transferable and non-assignable limited licence to use the Software strictly to play the Games in accordance with the terms and the rules of the Games as posted on the Site from time to time. Where we make any modifications or enhancements to the Software available on the Site you must download and use such modifications and enhancements as directed by Us (We may terminate your access to the Site and the Games and terminate your licence to the Software should you fail to do so).
7.2 You acknowledge and agree that the content of this Site is either the property of PKR or its licensees. Save to the extent allowed by law, you will not copy the content of this Site (including but not limited to the Software) otherwise than for the normal operation of the Software to play the Games in accordance with the licence in clause 7.1 or otherwise as expressly permitted by these Terms, neither will you (save to the extent allowed by law) transfer, rent, lease, loan, distribute, sub-lease or sub-licence create derivative works, translate, modify, adapt, decompile, disassemble, reverse engineer the content of this Site (including but not limited to the Software). Upon termination of this agreement or discontinuance of the licence granted (for whatever reason) you will destroy any copies of the Software in your possession.
7.3 All the characters and variations thereof which the Software creates are the property of PKR and may not be used by you other than for playing the Games. Where you choose to upload a photograph of yourself for the creation of a 3D self image you warrant that you have the rights in the photograph to permit such upload and, to the extent required, for the purposes of the Game, you authorise PKR to reproduce, alter, modify, adapt, create derivative works and/or use the image in the Games and in any promotion of the Games. Save for in respect of the original photograph you will have no rights in 3D self image.
7.4 It is your responsibility to ensure that the 3D image you create through use of the Software does not so resemble any existing fictional character or living individual as to imply any connection with or the endorsement or approval of such living individual or the creators or owners of such fictional character. Further, the character you create must not be defamatory or otherwise be capable of being considered offensive by any individual, group or entity.
7.5 You agree that PKR may use your name and likeness and any 3D image you create by using the Software for promotional purposes.
7.6 Unless otherwise stated, any resemblance of an avatar featured in the PKR game or on the PKR website to any real person, living or dead, is entirely coincidental.
7.7 Where you provide any comments, suggestions or feedback (including any enhancements or modifications) (""Input"") to PKR concerning the Site, the Games and/or the Software all such Input shall belong to PKR and you agree (at PKR's expense but otherwise without further financial compensation) should PKR so require, to execute any document and do any thing reasonably required by PKR to assign and give PKR the benefit of any right and title in and to such Input (until such time you will hold any such rights on trust for the benefit of PKR). Further, you waive any rights known as moral rights and any rights analogous thereto which you may have under any applicable law in your Input.
8.1 We may terminate your access to and/or cease operation of the Games and/or the Site and/or close your Account and require you to delete all copies of the Software in your possession or control at any time and for any reason.
8.2 You will not use the Software, the Site or the Games to engage in any activity which you know or reasonably ought to know will (or may be) illegal or deceptive, including, but not limited to, colluding with other players.
8.3 You may request closure of your Account at anytime by notice in writing to customer services. We will email you confirming when we have closed your Account until which time your Account will remain open and all terms and conditions in respect of its operation will remain in full force and effect.
8.4 Upon closure of your Account, We will, subject to clause 9, return the balance of the money in your Account to you in accordance with clause 3.7.
8.5 Once you have closed your Account you will not be able to open another Account with PKR without first contacting our customer services department who may in its absolute discretion refuse to register you for a new account.
9.1 We reserve the right to retain all monies in your Account (and to suspend or withdraw access to the Site, the Games and/or the Software) if you are in breach of any terms of this Agreement, you are suspected of fraud, collusion, cheating or improper or unlawful activity (whether in connection with the Site, the Games, the Software or otherwise).
10.1 You are solely responsible for your conduct when using the Site and participating in the Games. You will indemnify Us in respect of any liability, damages, costs or claims arising out of or in connection with your use of the Site.
10.2 Without prejudice to clause 10.1 We may remove any content which you post in the chat rooms or elsewhere on the Site if in Our sole discretion We consider it to be offensive, abusive, defamatory, likely to bring Us or any third party into disrepute or to be in breach of any third party rights.
11. 1 you are allowed to set self-imposed deposit limits or self-exclude from PKR as per Our responsible gaming policy. We will endeavour to put in place any deposit limit which you request from us immediately, whereas requests to loosen any such limits are subject to a one day cooling off period before taking effect. Limits will not be increased again for one month after an authorised limit increase. If you choose to exclude yourself permanently, PKR will reserves the right to bar you from playing games at PKR without limit in time. Requests to reopen your PKR Account will not be reviewed until a minimum of 6 months after your request for exclusion. PKR has sole discretion as to whether or not to agree to any requests for an increase in deposit limit and /or Account reopening, and PKR reserves the right to ask for documentary evidence of identity in line with its account opening procedures before agreeing to do so.
12.1 We provide a poker hand replay service with an option for users to upload a video of poker hands they play to YouTube. We do not make arrangements to upload poker hands directly with YouTube. You will need to open your own account with YouTube to do so.
12.2 You are responsible for complying with all terms, conditions and policies of YouTube in respect of any video of any hand You upload. These can be found at http://www.youtube.com/static?gl=GB&template=terms
12.3 We do not have any responsibility or liability to you or any other user in respect of:
i) the uploading or display of any video of any hand on YouTube or otherwise in relation to any such video that appears on YouTube; or
ii) any failure of any video of any hand to appear on YouTube at any time.
We have no control over which hands are uploaded to YouTube as this is up to each individual user.
PKR player funds are held in a client account separate from business accounts and would form part of the assets of the business in the event of insolvency. The UK Gambling Commission recognises segregated accounts as giving a basic level of protection for player funds. The money held in your account will not earn any interest.
For more information, visit http://www.gamblingcommission.gov.uk/
If you would like to lodge a complaint please email us at firstname.lastname@example.org or contact us through Live Chat providing full details and we will be happy to assist you further.
If you have raised your complaint with us but feel it has been unsatisfactorily resolved you can approach IBAS (The Independent Betting Adjudication Service). IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes.
You may submit an IBAS adjudication form via the IBAS Website here or contact IBAS at email@example.com
3.2 All personal data relating to you is held subject to and in accordance with the UK Data Protection Act 1998.
3.3 Information on what (if any) data is held about you can be obtained by contacting Us at the following address: The Data Protection Officer, PKR.com, PO Box 58311, London, NW1W 9ES.
These terms shall be construed in accordance with the laws of UK. You irrevocably agree that the courts of UK shall have exclusive jurisdiction to resolve any dispute or claim of whatsoever arising out of this Site, your use of the Games and the Software and that the laws of UK shall apply.
Player funds are held in a client account separate from other Company accounts. This supports and enables proper financial management of accounts and reconciliation of player account balances with the amount owned by players in a visible manner. The money held in your account will not earn any interest – as required by rule 230a of the Alderney eGambling Regulations. We must inform you that these deposit accounts are not trust accounts and in the event of insolvency the deposits held in them may be at risk, but it is the intention of PKR to meet its liabilities as they fall due.
For more information, visit http://gamblingcontrol.org/players.php.
If you have raised your complaint with us but feel it has been unsatisfactorily resolved you can approach the Alderney Gambling Control Commission (AGCC). PKR is licensed and regulated by the AGCC, an independent and non-political body that regulates e-gambling on behalf of the States of Alderney.
For more information please visit the AGCC website here.
3.2 All personal data relating to you is held subject to and in accordance with the Alderney Data Protection Law (Bailiwick of Guernsey) 2001.
3.3 Information on what (if any) data is held about you can be obtained by contacting Us at the following address: The Data Protection Officer, PKR Ltd, Millennium House, Ollivier Street, St Anne Alderney.
These terms shall be construed in accordance with the laws of Alderney. You irrevocably agree that the courts of Alderney shall have exclusive jurisdiction to resolve any dispute or claim of whatsoever arising out of this Site, your use of the Games and the Software and that the laws of Alderney shall apply.
Confirmation of any bet placement signifies your acceptance of our rules, whether or not you have familiarised yourself with them.
Subject to these rules, bets are offered for race meetings in Ireland and the UK held under the Irish Turf Club & UK Jockey Club or their equivalent bodies abroad.
All bets are deemed for the day of acceptance, unless otherwise stated.
We aim to ensure complete accuracy as regards announcing, publishing and issuing of prices, however, should an error occur, we cannot accept responsibility and reserve the right to correct errors.
Special bets are settled in accordance with the rules issued for such bets.
Any bet not written to our database will not be recognised by us.
All bets placed will be settled on the official result, unless otherwise stated.
Where a race is specified by using race card order, the race will be placed and timed as the card in the sporting press, with allowances for obvious errors.
We cannot guarantee to pay or correct errors, if they are brought to our attention, more than six months after the official result of the last selection to run on the bet.
The time that the bet was written to our database will govern settlement.
Where the official OFF of a race is not announced, bets may be placed up to the advertised OFF time. Any bet taken after this will be deemed void, unless we are satisfied that the bet was placed before the actual OFF.
If a bet is placed after the OFF, the selection(s) will be deemed void, if the result is known, or if the client had an indication as to the outcome at that stage.
The following are the limits that can be won by a client in respect of any one-day's business.
Horse racing and greyhound meetings where all the selections are in races governed by a full official information service within Ireland and the UK. (shows, offs and results):
•150,000 Horse racing in Ireland and the UK
•25,000 Horse racing in all other countries
•50,000 BAGS meetings
Horse and greyhound racing where any selection is in a race not covered by a full information service:
•25,000 Horse racing in Ireland and the UK, held under the governing body's rules
•10,000 Horse racing outside the above mentioned.
•10,000 Evening greyhound racing not covered by a full official information service.
Sport limits apply as to the description under the individual sports rules.
Ante-post - 100,000.
Where bets that exceed this limit are taken in error the limit will stand.
If any single event (match, game, race etc.) is not completed within 3 days of the original, scheduled completion date then all bets on the event will be void, except those on markets which have already been determined.
If any tournament or competition is not completed within 7 days of the original, scheduled completion date then all relevant markets will be settled based on the official result of the relevant governing body, provided the result is announced within 30 days of the original scheduled completion date.
Where a number of days are specified in relation to the completion of an event, the specific cut-off time would be 23:59:59 in the time zone where the event was scheduled to take place.
If there is a change to the scheduled venue for an event then all bets will stand unless the new venue is the home ground of the team originally listed as the away team.
If there is a change in the type of surface an event was due to take place on (e.g. a tennis match changing from grass to hard court) then all bets will be void.
Unless specifically stated otherwise, all bets apply to the regular time period of an event, including any stoppage or injury time played. Extra-time periods or other methods for deciding a contest will not count for the purposes of settlement.
If the scheduled duration of an event is changed before the event starts then all bets on the event will be void.
If two or more selections finish in a dead heat in a market, the return for a winning back bet would be reduced. The reduction is calculated by multiplying the original stake by the number of expected winners and dividing it by the number of dead-heated selections. The total return is then calculated based on the reduced stake (i.e. the reduced stake at the original odds) with the net winnings being this amount less the original stake.
Example 1: In a market where 3 selections dead heat for 1st place, a back bet on one of the winners for $60 at 6.0 or 5/1 is settled as follows: The stake of $60 is multiplied by the number of expected winners (1) and divided by the number of dead heated selections (3) to calculate the reduced stake ($60 x 1/3 = $20). The return is then the reduced stake at the original odds ($20 x 5 = $100). The net winnings are $40 or the return ($100) less the original stake ($60).
Example 2: Take a market with 3 expected winning selections (e.g. Horse racing place market), where 1 selection is an outright winner and 4 selections dead-heat for second place. Once the outright winner has been settled, there are two remaining ‘places’ in the market. A bet for $60 at 6.0 or 5/1 on one of the 4 dead-heated selections is settled as follows, the stake of $60 is multiplied by the expected number of winners (2) and divided by the number of dead heated selections (4) to calculate the reduced stake ($60 x 2/4 = $30). The return is then the reduced stake at the original odds ($30 x 5 = $150). The net winnings are $90, or the return ($150) less the original stake ($60)
We reserve the right to suspend an in running market at any time or decide against turning a market in running if there are problems with the feeds used to manage an event, or other technical difficulties. In these circumstances we accept no liability for customers inability to trade positions.
Customers should be aware that broadcasts described as ‘live’ may actually be subject to delays and that the extent of the delays may vary depending on the broadcaster.
There is a built in delay when placing bets in an In Running market. The length of the delay will depend on the sport and on broadcasts available for the event.
A bet placed at a price that will match, when the user confirms the bet, is subject to the in running delay. A bet placed at an unmatched price, when the user confirms the bet, is not subject to the in running delay and will be placed immediately as an unmatched offer in the market. Customers should be aware that bets that are subject to an in running delay cannot be cancelled until the time delay has expired.
When managing unmatched orders in an in running market, a change of stake will not be subject to an in running delay. A change of odds to a price that will get matched in the market will be subject to a delay, and a change of odds to a price that will not get matched is not subject to the in running delay.
Unmanaged In Running markets are markets which are turned in running at the scheduled start of a game and are available for wagering during the game but are not managed at any stage during the game i.e. the market will not be suspended if a goal is scored, a penalty is awarded or a player is sent off.
An unmanaged in-running market will be turned in running at the scheduled start of the match with unmatched bets, except for those specifically selected to go in running, cancelled. Once in running, unmatched bets will not be cancelled at any stage.
For any market that is due to turn In Running, a customer can select the option for their unmatched orders to remain ‘open’ in the market when it is turned In Running. This option is available when a bet is being placed, or alternatively by selecting the option and updating the bet in the ‘Current Bets’ panel. Once selected, the unmatched bet will not be cancelled when the market turns In Running, or when the market is reset following a goal, penalty or sending off in a soccer match.
The general procedure is for unmatched ‘lay’ offers to be cancelled when a non-runner is removed from a horse racing market, provided the deduction factor of the non-runner or the accumulated deduction factors for the market is 2.5% or greater in Win markets and 4.0% or greater in Place markets. However, bets placed with the ‘Keep In-Running’ option will not be cancelled; back bets will remain on the site without being re-priced and the lay odds will be re-priced taking into account the deduction factor of the non-runner. This feature will override any personal settings selected in the Preference section.
Generally, there is no point, other than when the market is finally closed, where ‘Keep In Running’ bets will be cancelled; however, we reserve the right to cancel ‘Keep In Running’ bets if it is deemed necessary to protect customers.
If a market is due to close at the start of an event, but fails to close for any reason, we reserve the right to void all bets placed after the start of the event. In the absence of an official ‘off’ time for the event, or a source for the ‘actual’ start time, the scheduled start time will be used.
If a market is due to go in running at the start of an event, but is not turned in-running and unmatched bets are not cancelled, we reserve the right to void all bets matched after the start of the event.
If this happens:
• and the market is not turned in-running at any stage during the event, bets placed after the start of the event will be void. In the absence of an official ‘off’ time for the event, or a source for the actual start time, the scheduled start time will be used.
• in markets other than soccer, and the market is turned in-running during the event, bets placed between the start of the event and the market being turned in-running, will be void. In the absence of an official ‘off’ time for the event, or a source for the actual start time, the scheduled start time will be used.
All markets will be settled in accordance with the PKR Rules and the market (“Info”), as set out and displayed in the Info tab beside all markets. In the case of any ambiguity, the rules as described in the market Info will be final for the purposes of settlement. We reserve the right to reverse the settlement of a market if there has been an error in the original settlement, and to make the necessary amendments to customer’s accounts to reflect any changes in the settlement of the market.
In the event of any doubt surrounding the result of a market or event, we reserve the right to withhold settlement of the market until such time as said doubt has been removed. In the event that the result cannot be verified, we reserve the right to void the market.
Markets will generally be settled as soon as the result can be confirmed. As a courtesy to customers, we may decide to settle or part settle some markets or selections before an official result has been announced; however, we reserve the right to amend this settlement if the official result is different to that used for the original settlement, or if the whole market is eventually to be voided.
Unless otherwise stated, all markets will be settled based on the official result, regardless of subsequent amendments to the result
While every effort is made to ensure complete accuracy, we cannot accept liability for any errors or omissions relating to information displayed on the Site. We reserve the right to make changes to correct any obvious errors.
It is the responsibility of each member to ensure he/she is aware of the rules governing individual markets. We cannot accept any responsibility for any errors in respect of the posting of offers by members.
Allowing for minor spelling mistakes, if an incorrect selection (team, player or otherwise) is displayed in a market, or the incorrect number of selections or outcomes are available in a market, or a market includes any obvious error, we reserve the right to void bets in the market or the market as a whole.
In order to protect the integrity of markets on the site and to protect customers of the site, we reserve the right to cancel unmatched bets at any time, to suspend betting on any market at any stage, and ultimately, if deemed necessary, to void certain bets or a market as a whole.
We reserve the right to suspend any market, at any time, at our discretion, in order to amongst other reasons, protect customers for any reason and to carry out market administration.
All information supplied is done so in good faith. We cannot accept any liability for any errors or omissions in respect of any information such as but not limited to the posting of prices, runners, times, place terms, scores, results, venues.
The General rules in Section 1 are applicable in situations where the specific rules for a sport (as outlined in sections 2 to 29 below) or the Info for a market do not deal specifically with a particular scenario.
We reserve the right to amend any of the rules at any time. Any amendment to a rule is effective immediately once displayed on the site.
All bets will be settled on the official result including any overtime played unless otherwise stated in the market Info. In the event of a tie after overtime all bets placed on Money Line markets will be void. Subsequent amendments to the official result at the end of the game will have no bearing on market settlement.
If a match does not start on the scheduled start date and is not played to completion, at the same venue, within 72 hours of the original start time, then all bets will be void.
Games must go 55 minutes to be official. If a match has started and is later abandoned or postponed and not resumed within 3 days then all bets, except for those already determined, will be void unless 55 minutes have elapsed or an official result has been called.
For individual match-up and ‘prop’ markets, players must play for bets to stand.
Bets on abandoned, postponed or cancelled events will be void unless the event is held at the original venue within 7 days of the original date.
All markets will be settled based on the official result at the time of the medals presentation, regardless of subsequent amendments to the result. In the absence of a medals presentation, bets will be settled in accordance with the first, official result announced and regardless of subsequent amendments to the result (unless there has been an error in reporting the correct result).
All bets, except for markets in Finals matches, apply to regular time only and exclude any overtime played. Bets on Finals matches will be settled on the official score including any overtime played, unless otherwise stated in the market Info. If a game ends in a tie, dead heat rules apply to bets on match odds markets.
Bets on postponed matches will be void unless the match is played within 36 hours of the original scheduled start date.
If a match starts but is subsequently abandoned/postponed and not completed within 36 hours of the original scheduled start date then the following applies to bets on match odds markets:
a) If the first half has not been completed the match will be settled as a tie and dead heat rules will apply.
b) If the first half has been completed then the match will be settled on the official result of the relevant governing body.
All other bets on abandoned or postponed matches will be void except for those on markets that have already been determined.
All bets will be settled on 90 minutes play unless otherwise stated in the market Info. If 90 minutes play is not completed for any reason, all bets will be void unless an official result is declared. If a match is played in 3x30 minute periods instead of 2x45 minute periods bets will stand.
If a match is abandoned or postponed, all bets, except for those already determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared.
If a game does not start on the scheduled date then all bets on that game will be void. Markets are settled on the final score including any extra innings played, unless otherwise stated in the market Info.
“Listed Pitcher” markets will be void if either starting pitcher is different to the ones named in the market.
For Money Line markets, games must go 5 full innings (or 4.5 if the home team is ahead). If a game is called or suspended, the winner is determined by the score after the last full inning unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called. Bets will be void if the home team ties the game and it is then suspended.
For Run Line and Totals markets, games must go 9 innings (or 8.5 if the home team is ahead). If a game is called or suspended in extra innings, the score will be determined after the last full inning unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the score is determined at the time the game is called.
These PKR baseball rules apply to Major League Baseball. All other baseball is governed by the rules displayed in the market Info.
Bets will be settled on the official score including any overtime played, unless otherwise stated in the market Info.
If a match is abandoned or postponed before 43 minutes have been played in an NBA match, or 35 minutes in any other match, and no official result has been declared then all bets will be void, except for those on markets which have already been determined.
If a fight is abandoned or postponed, all bets, except for those already determined, are void unless the fight is completed within 3 days of the original scheduled start date, or an official result is declared. If the fight is relocated to another country after the market has been opened or a boxer withdraws or is substituted before the fight starts, all bets will be void. If the number of scheduled rounds or the duration of individual rounds is changed then all bets will be void.
All bets will be settled on the official result announced following the fight, regardless of any subsequent amendments to the result.
If for any reason a point’s decision is awarded before the full number of rounds is completed or a boxer is disqualified, bets will be settled on the round in which the fight was stopped. If a boxer retires between rounds, fails to answer the bell, or is disqualified between rounds, bets will be settled based on the fight being finished at the end of the previous round.
Joint winners of chess tournaments will be settled as dead heat winners. Tiebreak rules will not be applied.
In knockout events the eventual winner, by whatever means, will be deemed to have won the event. Bets are valid when each player has made at least one move; otherwise, bets are void and stakes refunded.
To allow for the toss, match markets will be turned in-running 30 minutes before the scheduled start time. Matches that are not going in running will be closed at the scheduled start time.
If a match is shortened due to the weather, markets, including those decided by the Duckworth Lewis method, will be settled based on the official result. If a match starts, but is not completed for any reason other than weather and no official result is declared then we reserve the right to void all bets on markets which have not been determined.
If a ball has not been bowled, bets will be void.
All bets on Match Betting markets will be void if the official result is a Tied Match in any Test, County or Limited Over match.
If a Limited Over match finishes in a Tie then that is the result that will count for the purposes of settlement, regardless of any Bowl Outs, Super Overs or otherwise that may be played.
If less than 20 overs are bowled in an innings then bets on innings runs markets will be void unless the market has already been determined. In the event of a match being decided by a bowl-off or coin toss then all bets will be void, unless market Info states otherwise.
If “No Result” is declared for a match then all bets will be void except for those on markets already determined as specified in the market Info.
If any player named in any 'Top Team Batsman' market is not chosen in the starting XI, all bets in that market will be void. If any player chosen in the starting eleven does not bat, he will be deemed to have scored zero. If any player retires and does not resume his innings his score will stand.
Should a player fail to compete in an individual match or an event, all bets involving that player will be void. In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner.
If a match is not completed, all bets on set betting, total games, correct score, next leg winner and handicap will be void except for those already determined or unless otherwise stated in the market Info.
Members are betting on the price quoted in the market. Each market will be settled on the first Bloomberg price stamp past the quoted market closure time.
Members are betting on the price quoted in the market. All Daily and Weekly markets will be settled on the official close prices given by Bloomberg. All Midday and PM markets will be settled on the first Bloomberg price stamp past the quoted market closure time.
Unless otherwise stated, all GAA match bets apply to the full match duration, including injury time but not extra time. If a match is abandoned or postponed, all bets, except for those already determined, are void unless the match is completed within 72 hours of the original scheduled start date, or an official result is declared.
All bets will be settled on the official result after the tournament regardless of subsequent amendments to the result.
If a tournament is shortened for any reason, all bets will be settled based on the official result, provided the minimum number of holes set out in the market Info has been completed. In this instance, bets matched after the last completed round will be void.
Once a player has teed off all bets on that player will stand, regardless of subsequent withdrawals/disqualifications. If a player doesn’t start the tournament then all bets on that player will be void.
If a player withdraws before starting their first round all bets on the relevant market will be void. If all players in a market fail to complete the first round all bets will be void.
Any player who misses the cut is deemed a loser against any player that makes the cut, regardless of subsequent withdrawals/disqualifications.
If a player withdraws or is disqualified during a round they will be deemed a loser against any player that completes that round.
If all players fail to complete a particular round for any reason the winner is the player with the lowest total score after the previous round.
If any player fails to start the round then all bets on the market will be void. Any player that fails to complete the round, having teed off, is deemed a loser against a player that finishes the round. If all players fail to complete the round for whatever reason then all bets will be void.
These markets will be settled according to the number of places in the market Info. Dead heat rules apply except where a winner is determined by a play-off.
Markets will be settled once the hole has finished and any subsequent amendments will not affect the result.
If a hole is not completed for any reason other than a player or pairing conceding a hole, then all bets on that market will be void. If a player or pairing does not start a hole then all bets on that market will be void. If a player or pairing withdraws or is disqualified having started a hole they are deemed a loser against a player that finished the hole.
Markets will be settled on the first official result from the track, regardless of subsequent amendments to the result. If a non-runner or reserve runner is declared, all bets will be void and a new market will be opened. If no runners finish a race or a race is declared void then all bets will be void. If the venue is changed after a market has been opened all bets will be void. In ante-post markets, all bets on individual greyhounds stand whether the greyhound runs or not. All ante-post bets will be void if the competition is abandoned or the venue is changed.
If PKR becomes aware that a greyhound listed in an ante-post market has died, the market will be suspended while we determine the accuracy of the information and the time of the greyhound’s death. Once this has been confirmed, the selection will be removed from the market and, if appropriate, void all bets placed on the market from midnight on the date of death.
If a race is postponed or rescheduled, but run at the same venue on another day, all ante-post bets will stand provided the entries are not re-opened.
Unless otherwise stated in the market Info, all bets apply to the full match duration excluding extra time. If a match is abandoned or postponed, all bets, except for those already determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared.
All individual race markets are decided on the official result at the time of the ‘weigh-in’, regardless of subsequent amendments to the result. If a race is abandoned, or declared void, all bets on the race will be void. If a race is postponed and not run on its scheduled day, all bets will be void. If the venue or the surface (e.g. turf/dirt) for a race is changed after the market has been activated all bets will be void.
In the event of a false start or similar incident resulting in a race being re-run, ‘under starters orders’ is negated and horses taking no part in the re-run will be treated as non-runners.
Ante post betting is deemed to finish at the final declaration stage. All bets on individual horses will stand whether the horse runs or not, unless the horse is balloted out.
Bets placed on horses after they have forfeited their entry at an entry stage or where they have not qualified by the qualifying date will be void unless that race has a later supplementary entry stage. No PKR non-runner rule deductions are made to ante-post bets.
If a race is officially abandoned, declared void or the conditions of the race are altered all bets will be void. If a race is postponed, but run at the same venue within 7 days of the original scheduled date, all bets will stand provided the conditions of the race remain the same and the entries are not re-opened.
If PKR becomes aware that a horse listed in an ante-post market has died, all markets where the horse is a selection will be suspended while we determine the accuracy of the information and the time of the horse’s death. Once this has been confirmed, the selection will be removed from the market and, if appropriate, void all bets placed on the market from midnight on the date of death. If an accurate time for the horse’s death can be ascertained, PKR may, using its discretion and all the information available, decide to void bets from a more reasonable time.
The possible number of ‘placed’ or winning selections in a market is stated above the individual market and is determined by the number of declared runners when the market is being setup. Once the market has been displayed, further non-runners will not affect the number of ‘places’ in a market. If the number of potential winners, as stated above the market, is equal to or greater than the number of runners, all bets on this market will be void. If the number of ‘placed’ horses in a race is less than the number of potential winners listed, the winning selections will only be the placed horse or horses.
The place element of your Each Way bet will be settled according to the number of ‘places’ stated above the market. The number of ‘places’ in an Each Way market is based on the number of selections that participate in a race and can be affected by non-runners. In the event of there being less than five runners in the race all bets will be void.
Card numbers are included as a guide only; bets are placed on the named horse.
Horses are not coupled for betting purposes. If a horse is running for purse money only, or the stewards declare it will not be included for betting purposes, it will be deemed a non-runner. If this results in the number of potential winners, stated above the market, being equal to or greater than the number of runners in the market, all bets will be void.
Unless otherwise stated in the market Info, bets on ‘winning distance’ markets are on the sum of the winning distances from each race on one particular day at a race meeting.
The winning distance in a race will be the officially declared distance between the first and second placed horses.
For the purpose of these markets the maximum distance on any individual race will be 12 lengths for Flat races and 30 lengths for National Hunt races (including National Hunt Flat Races) and these distances will be applied if only one horse finishes a race. For distances below half a length the following scale will be applied:
Nose 0.05 length
Short-head 0.1 length
Head 0.2 length
Short-neck 0.25 length
Neck 0.3 length
If there are three or more races abandoned or declared void at a meeting, then all bets on winning distance markets will be void. If there are only one or two races abandoned or declared void then a default distance will be used for each abandoned or void race. The distances used will be 2 lengths for Flat races and 10 lengths for National Hunt races.
In the case of a walkover or no horse finishing the race the distances that will be applied are 5 lengths for Flat races and 12 lengths for National Hunt races.
Any horse in the PKR market that does not come under starter’s orders is deemed to be a non-runner. In the event of a false start or similar incident resulting in a race being re-run, ‘under starters orders’ is negated and horses taking no part in the re-run will be treated as non-runners.
All horse racing markets displayed are subject to PKR’s non-runner rule, which relates to the adjustment of odds on bets already placed when a horse in a race is declared a non-runner. The adjustment is made by applying a deduction factor to the remaining horses. The deduction factor for each horse is based on that horse’s chances of being a winner in the market.
When the market is opened, all runners will be allotted a deduction factor that is based on a forecast price. These deduction factors may be updated during the day based on trading in the market. The deduction factor for each horse can be found by clicking on the name of the horse.
As soon as PKR has confirmed that a horse is a non-runner in a race, that horse will be removed from the market and all bets on that horse will be void.
In the Win and Each Way markets, if the deduction factor of the non-runner is 2.5% or greater, the odds of all bets placed on the remaining horses will be reduced by an amount equal to the non-runners final deduction factor. The unmatched offers to lay the remaining horses will also be cancelled (unless otherwise set out under Preferences in the My Account section). If the deduction factor of the non-runner is less than 2.5% no deductions will be made and no unmatched bets will be cancelled.
In the Place market, if the deduction factor of the non-runner is 4.0% or greater, the potential winnings from all bets placed will be reduced by an amount equal to the non-runners final deduction factor. If the deduction factor of the non-runner is less than 4.0% no unmatched bets will be cancelled.
After the withdrawal of any non-runner, the deduction factors on the remaining horses will be adjusted to reflect their improved chance of winning.
In the event of a late withdrawal, PKR reserves the right to withdraw the horse and apply the deduction factor after the race. If a race is already in-running, PKR reserves the right to suspend the market until such time as the non-runner can be removed.
If a non-runner is removed from a race in error, the runner will be re-instated and all bets in relation to that runner will stand (accounts may have to be adjusted manually to reflect the original bets). All bets made between the time of the withdrawal and the re-instatement will be void in all related markets. The deduction factor applied to bets at the time of the withdrawal will be reversed and the original prices will become valid.
In Win and Each Way markets the deduction factor is applied to the price of each bet.
For example: if a horse with a final deduction factor of 15% is withdrawn, the odds of all bets placed on the remaining horses will be reduced by 15%. E.g. a bet placed at odds of 6.0 would become 5.10 after the deduction had been applied (6.0 x 0.85 = 5.10).
These odds may be reduced further if there are additional horses declared as non-runners and withdrawn from the market. If a non-runner in an Each Way market, results in the number of ‘places’ in the market being reduced, the revised place terms will be applied to all bets in the market.
In Place markets the deduction factor is applied to the potential winnings on each bet only, and not the odds of the bet.
For example: if a horse with a final deduction factor of 15% is withdrawn, the potential winnings on all previously matched bets on the remaining horses will be reduced by 15%. i.e. a bet placed at odds of 6.0 would become 5.25 after the deduction had been applied.
For instance, a $20 bet at odds of 6.0, where the potential winnings would be $100. If a non-runner were withdrawn with a deduction factor of 15%, the deduction would be applied to the potential winnings of $100, leaving potential winnings of $85 or a revised matched price of 5.25.
These odds may be reduced further if there are additional horses declared as non-runners and withdrawn from the market.
If two or more horses are withdrawn from a Win or Each Way market, each of which has an individual deduction factor of less than 2.5%, but the combined deduction factor is more than 2.5%, then the combined deduction factor will be applied as per the example above. This is also the case for Place markets where the combined deduction factor is more than 4.0%.
A reserve runner may appear in a market but it will not have an applicable deduction factor until such time as the horse has been confirmed as a runner. A non-runner that is replaced by a reserve will be treated in the same manner as a regular non-runner and as such the relevant deduction factor will be applied.
Unless otherwise specified, all bets will be settled on the official, final score at the end of regular time, including any overtime and shoot-outs that get played.
If a match starts and less than 55 minutes are completed, and no official result is announced, then all bets will be void, except for those on markets, which have already been determined. Matches that do not start on the scheduled date will be void.
Bets will be settled on the official result. Bets on abandoned or postponed matches are void unless the match is played at the original venue within 36 hours of the original scheduled start time.
Outright championship markets will be settled according to the official rules of the relevant governing body. Should a listed selection fail to compete in the Championship then all bets on that selection will be void.
The warm-up lap will count as the start of a race. Race markets will be settled on the official result of the relevant governing body, regardless of any subsequent disqualifications or amendments to the result. If a race is abandoned and no podium ceremony takes place or no official result is declared then all bets on that race will be void except for bets on markets that have already been determined.
In match markets, the competitor who has finished ahead or completed the most number of laps will be settled as the winner.
All bets will be settled on the official result immediately after the event. If a player does not take part, all bets on that player are void. A player must be dealt at least one hand in order to qualify as a participant.
If a tournament is abandoned and no official result is declared, all bets will be void.
If a crew or individual fails to start a competition or race, all bets on that crew or individual will be void. If a crew or individual starts, but does not complete a race they will be settled as a loser provided somebody completes the race. If nobody completes the race then all bets will be void.
If an event is postponed, abandoned or interrupted, all bets, except for those already determined, will be void unless the event is completed within 7 days or the governing body announces an official result.
All rugby match bets apply to regular time, including injury time but not extra time, unless otherwise stated in the market Info.
If a match is abandoned or postponed, all bets, except for those already determined, are void unless the match is completed within 36 hours of the original scheduled start date, or an official result is declared. If there is a change of venue all bets will stand as long as the match is played within 36 hours of the original scheduled start time and the match is not played at the ground of the team originally listed as the away team.
If the case of a match that isn’t completed, all bets on ‘Handicap’, ‘Correct Score’ or similar markets will be void.
Unless otherwise stated, all football match bets apply to regular time only. This includes injury time but not any extra time periods or penalty shoot-outs. All bets will be void on matches where there is a change of opponent. If there is a change of venue all bets will stand unless the match is played at the ground of the team originally listed as away.
If a match is postponed or delayed and does not (or will not) start by midnight on the scheduled date then all bets on the match will be void unless we are aware that the match has been rescheduled to be played within 36 hours of the original scheduled date.
If a match is abandoned or postponed after it has kicked-off then all bets will be void unless the match is completed (according to the official source) within 36 hours of the original scheduled date. In the event of a match restarting from the beginning only bets matched after kick-off will be void.
If a team is thrown out or disqualified from a league before the season starts then all bets on affected markets will be void. If the league has already started, (i.e. the first league game has been played) all bets will stand and the team will be settled as a loser.
For First Goalscorer or Last Goalscorer markets, bets will be voided on any player who takes no part in the match or comes on as a substitute after the 1st goal has been scored. Own goals do not count for either market. Subsequent appeals or rulings will not affect settlement of the market. For Player to Score markets, all bets will stand if the player plays any part in the match.
For markets that relate to the time of first or last goal, the first half is considered to last 45 minutes, regardless of additional time played. For these markets, the “0-10 minutes” selection covers the period from kick-off until just before the clock reaches 10:00. The “11-20 minutes” selection covers from 10.00 until just before the clock reaches 20.00. This applies to each of the other selections in the market.
Markets relating to the number of events that occur, such as the corners in match, will be decided on the number taken, and not on the number awarded.
At the start of the match, all unmatched bets, except for those selected to go in running, will be cancelled and the market will be turned In Running. The market will be suspended if it appears a goal has been scored, a penalty will be awarded or a player will be sent off. If a goal IS scored or a player IS sent off, all unmatched bets, except for those selected to go in running, will be cancelled and the market re-opened.
At the scheduled start of the match, all unmatched bets, except for those selected to go in running, will be cancelled and the market will be turned In Running. Once In Running, markets will not be suspended, or unmatched bets will not be cancelled, at any time during the game. Markets will be suspended 120 minutes after the scheduled start time.
In the event of uncertainty regarding the result of any market, the determination of the relevant football authority, as notified by the Press Association, will be used to determine the outcome.
If there is a change to the scheduled venue then all bets will stand; if however, there is a change in the type of surface then all bets will be void.
Should a player fail to compete in an individual match or an event, all bets involving that player will be void. In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner; unless, less than one set has been completed in which case all bets relating to that match will be void.
If the required number of games/sets to win a match changes in any way then all bets will be void, except for those on markets, which have already been determined.
If an event is postponed, abandoned or interrupted all bets, except for those already determined, will be void unless the event is completed within 7 days or an official result is announced by the governing body.
In Nordic Combined, both skiers must start both sections of the event for bets to stand. For Ski Jumping, one valid jump (including qualification) is enough for a competitor to achieve a result for the event. Rules for other ‘Match Bets’ and head to head markets will be included in the market Info.
Multiple bets consist of a number of legs, where each leg is one or more selections from an individual market or event. A maximum of seven selections can currently be combined in multiples, although PKR reserves the right to amend this number from time to time. All selections in a multiple bet are subject to the PKR Rules.
Certain combinations of selections, including related contingencies, are not accepted and attempts to place such bets may be prompted with an error pop-up at the bet submission stage. If a bet of this type is inadvertently taken in error, PKR reserves the right to void the relevant, individual bet combinations.
If a selection in a multiple bet is a non-runner or otherwise void under the PKR rules then all bets on that leg of the multiple will be void and the multiple bet will be adjusted accordingly. E.g. a treble becomes a double; a double becomes a single etc.
The minimum total stake for a multiple is $1. The minimum total stake per line is $0.05. For example, a 5 cent “Super Yankee” with 26 different bets and a total stake of $1.30 is allowed but a 4 cent “Super Yankee” would not. Similarly, a 50 cent “Trixie” with a total stake of $2 is allowed but a 20 cent “Trixie” with a total stake of only 80 cent would not. For currencies other than Dollar the minimum stakes may not equate; however, the calculations as described above remain the same.
Not all markets available will be available for multiple betting. PKR reserves the right to determine which markets will be made available for multiple betting. The odds available for PKR Multiples will be derived from the exchange price for the corresponding singles market.
Double (1 bet)
Trixie (4 bets: 3 doubles and 1 treble)
Yankee (11 bets: 6 doubles, 4 trebles and 1 four-fold)
Super Yankee (26 bets: 10 doubles, 10 trebles, 5 four-folds and 1 five-fold)
Heinz (57 bets: 15 doubles, 20 trebles, 15 four-folds, 6 five-folds and 1 six-fold)
Super Heinz (120 bets: 21 doubles, 35 trebles, 35 four-folds, 21 five-folds, 7 six-folds and 1 seven-fold)
Full details of your multiple order (s) can be viewed by clicking on the order reference number or ‘show details’ tab in the pop up slip.
Accepting or participating in any offers, including bonuses represents acceptance of these terms & conditions as well as any specific terms & conditions related to individual offers.
All bonuses are valid for 7 days from when they are issued. Where the bonuses are valid for a different time period, this will be stated in the terms & conditions of the specific offer.
Unused portions of bonuses will be removed from a customer’s account once they have expired.
The maximum individual bet that can be placed when a bonus is active on a customer’s account must not exceed $10 until the wagering requirements have been met. Doing so will lead to refusal of withdrawals, forfeiting of funds and account closure.
Where a customer requests a withdrawal or transfer prior to the necessary wagering requirement being met, they will lose the bonus and any winnings associated with the bonus. Only the sum of the original deposit or remaining balance of the original deposit will be available for withdrawal or transfer.
Only wagering on real money games will contribute towards the wagering requirement.
To redeem bonuses, customers must meet a wagering requirement of thirty (30) times the bonus amount. Where any bonuses have a different wagering requirement, this will be stated in the terms & conditions of the specific offer.
Bonuses are available to use on all games unless otherwise stated in the offer. Wagering will count according to the following percentages based on the game type below:-
• All slots & Arcade Games: 100%
• All Roulette & Table Games: 50%
• All Blackjack, Baccarat & Card Games: 10%
• All Video Poker: 10%
When a bonus is active on a customer’s account, bets placed will be taken from any deposits first and, once all deposits have been used they will be taken from the bonus.
Please note that you can only wager towards one bonus at a time. Once you have completed the required wagering towards one bonus, you will then begin wagering towards the next bonus.
Any bonuses offered are limited to one per account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number and/or payment method.